The Spanish speaking community in Kentucky grew 173% between the 1990 and 2000 census reports. An understanding of Hispanic language and culture allows state employees to provide good customer service to our Spanish speaking clients. The resources below, and any language or cultural training provided by the Governmental Services Center is meant to facilitate good customer service for our growing Spanish speaking community.
If you are interested in participating in the Customer Service Spanish I or II classes please gain your supervisor's approval and contact your training liaison to enroll.
If you do not know who your training liaison is please click here for a list.
The files below are reference tools for GSC's Basic Spanish Customer Service Course.
These documents has attached audio to allow you to actually hear the pronunciation of Spanish words and phrases.
Spanish Alphabet (4073k)
Customer Service Spanish Phrases.pdf (413k)
Basic Spanish.pdf (508k)