2009 Flexible Spending Accounts & Health Reimbursement Accounts
The Humana Access Card may now be used to purchase eligible over-the-counter (OTC) products at participating retailers. For additional information, and a listing of participating retailers, click on the following link. This listing will be updated periodically.
Use of Humana Access Card For OTC Products (PDF - 115 KB)
FSA/HRA Sample Allowable Expenses (PDF - 123 KB)
FSA and HRA Reimbursement Form (PDF - 124 KB)
Humana Access Quick Reference Chart (PDF - 440 KB)
2009 Kentucky Employees Health Plan Handbook (PDF - 1965 KB)
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Health Reimbursement Account - For Waivers Only |
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Humana Spending Account Secondary Payer Network (PDF - 1028 KB) This is a very large listing. However, page one and two is a listing of all chains pharmacies participating in the network. The remaining pages provide a listing of all pharmacies in alphabetical order by state.
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Substantiating Expenses When Using Your HumanaAccess Card |
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IRS regulations require that Humana substantiate all reimbursements made with the HumanaAccess card. If Humana is not able to substantiate the expense through its claims system automatically, you will be requested, and required, to submit the necessary paperwork to substantiate those reimbursements. Humana will send you three letters requesting the substantiation. If supporting documentation is not submitted by the third letter, your HumanaAccess card will be suspended (turned off) and you will not be able to use the card until documentation is received. Examples of claims that Humana may not be able to substantiate would be dental and vision claims.
Listed below is information that may be of assistance when submitting paperwork.
- When submitting the requested paperwork to Humana, be sure you attached the signature page that Humana sent with the letter requesting substantiation or
- Make sure your HumanaAccess card number and the cardholders name is included on the documentation.
Acceptable Forms of Documentation for Humana Spending Account Claims
- Explanation of Benefits (EOBs) from your insurance carrier showing your liability (share) of the claim
- Detailed invoices or receipts from the visit or purchase (NOT just a credit card receipt).
- Invoices and receipts MUST include the date of service, the service that was provided, the cost of the service, the name of the provider and the name of the person who received the service.
Unacceptable Forms of Documentation for Humana Spending Account Claims
- Credit card receipts
- Illegible documentation
- Any documentation that does not include the provider name (who performed the service) and/or tax identification number, date of service, type of service performed, the patient's name and the member's ID number
- Any documentation that does not include an Explanation of Benefits when required to substantiate claims by the terms of your plan
You may fax or mail the requested documents to Humana. However, please include your contact information (phone number). If there are questions regarding the documentation, Humana will try to call you to obtain additional information.
Humana Spending Account Administration
P. O. Box 14167
Lexington, KY 40512-14167
Fax - 800 905-1851
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Summary Plan Descriptions |
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